All customers agree to be bound by terms and conditions of service set forth below upon usage of any services offered by The IT Folk.
Contract means a contract for the purchase by the Customer of Products or Services from The IT Folk; Customer means the person, or company ordering Products or Services;
The IT Folk refers to our engineers or appointed contractors to provide the Services to the Customer; Services means any configuration, troubleshooting or installation services provided by The IT Folk; Products means any hardware components, software applications sold by The IT Folk to the Customer; Data Recovery means any attempt to recover data from any computer storage media such as hard disks;
2. Contract Formation
2.1 Usage of any service or receiving any estimate or quotation for any Products and/or Services by the Customer, issued by The IT Folk by phone, in person or in writing including by email – shall be deemed acceptance of these terms and conditions.
3. Terms of Service
3.1. The Customer agrees not to hold The IT Folk responsible for any loss or damage to data as a result of repairs, upgrades or any other services carried out on their computer(s) or network.
3.2 Any new hardware components, computers or laptops The IT Folk are asked to provide will carry a 12 month manufacturer’s warranty. Replacement Screens carry a suppliers warranty of 90 days. Second hand used components or computers will carry a 30 day warranty. All labour carries a 30 day warranty, though we always aim for a first-time fix. This stipulation is there for the Customer’s protection, and is our promise to re-visit if the same problem reoccurs. This however excludes infection from malicious code, such as spyware, malware, viruses etc., the Customer error, problems beyond The IT Folk control, such as power cuts or telecommunications providers, and also misuse or physical damage.
3.3 On-site visits benefit from a no-fix no-fee policy if the engineer is technically unable to resolve the reported problem. If The IT Folk engineers(s) can’t fix the problem on-site due to external dependencies such as faulty equipment or no internet service by Internet Service Provider or lack of original disks or drivers, the Customer is liable to pay the minimum standard charge of £45. We charge no fee for basic laptop diagnosis. However, if we have to strip a laptop extensively to establish the diagnosis this will carry a charge of £45.
3.4 If the Customer’s computer develops a fault in the course of the Service delivery by The IT Folk on-site or off-site, the Customer agrees not to hold The IT Folk responsible for the fault. However, The IT Folk will do its best to remedy the problem at no cost to the Customer unless parts are required.
3.5 The Customer agrees to acknowledge that computers are complicated and sometimes problems are more deeply rooted than initially diagnosed. You also acknowledge that the fact that a problem occurs with your computer within our services warranty period may be unrelated to the work we performed for you and is therefore outside the scope of our services guarantee.
3.6 The Customer must claim or collect the computer within 30 days, otherwise the computer will be recycled for parts and the customer will lose ownership of the computer.
3.7 The IT Folk will use all reasonable endeavors to provide computer services in accordance with the terms of the Contract and will ensure that all the Services are provided with all reasonable care and skill and by suitably trained and qualified persons.
3.8 The IT Folk engineer will use reasonable endeavors to keep any appointment you make with us for our Services, but we cannot guarantee that the engineer will arrive on time in each case. However, if our engineer is delayed, he or she will try to contact you a reasonable time in advance to let you know of any expected delay. From time to time, factors outside our control may also require that we re-schedule an appointment. If we have to do this, we will try to re-schedule another appointment as soon as reasonably possible.
4.1 The IT Folk shall not be liable for any claims regarding the physical functioning of the equipment/media or the condition or existence of data stored on the media supplied before, during or after services. Also in no event will The IT Folk be liable for any loss of data or loss of revenue or profits before, during or after services.
4.2 The IT Folk liability of any kind with respect to the services, including any negligence or delay in delivery of service on its part, or loss of equipment or media, shall be limited to the quoted price for the services.
4.3 The Customer must be aware of the inherent risks of damage to media or equipment that is involved when undergoing data recovery or computer repairs, including without limitation, risks due to destruction or damage to the media or equipment and/or data stored and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of The IT Folk. The Customer agrees not to hold The IT Folk responsible for loss of, or damage to computer equipment, laptops, or software left for repair in case of fire, theft, natural disasters, or any other causes beyond our control. In case of any damage or loss to the original media or equipment, the liability of The IT Folk shall be limited to providing the customer with similar media or equipment of comparable price or capacity.
4.4 The IT Folk shall not be liable to the Customer whether in contract, or otherwise for any loss of profits, business, revenue or anticipated savings, whether sustained by the Customer or any other person; or any special, indirect, or consequential loss whether sustained by the Customer or any other person.
4.5 Any advice or recommendations given to the Customer by The IT Folk or its employees or agents as to storage, application, use or preference of the goods which is not confirmed in writing by The IT Folk, is followed or acted upon entirely at the Customer’s own risk and accordingly The IT Folk shall not be liable for any such advice or recommendation which is not so confirmed.
5. Dispute Handling
5.1 If you have a complaint or query regarding any aspect of the Services, please call us on 01383 410360 or email firstname.lastname@example.org. We aim to fully resolve all email or phone queries within 5 working days of receipt and all written queries within 7 working days of receipt.
6.1 Each party shall treat as confidential all information obtained from the other which is specifically designated as confidential or proprietary and shall not divulge such information to any person without the other party’s prior written consent.
6.3 All calls both incoming and outgoing may be recorded for training or monitoring purposes. This includes calls to both land-line and mobile telephones.
7. Legal Jurisdiction
7.1 This agreement is made under Scottish law, and both parties submit to the jurisdiction of the Scotland.